Training Paralegal Professionals
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0845 862 7000
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Client Relationship Management Skills

Full Day Workshop - Developed by NALP and DPSS

 

Course Aims

To provide participants with the skills, knowledge and competencies required to effectively create, develop, and manage a variety of client relationships and to enable the management of client expectations and outcomes

 

Target Audience

This course is designed for paralegals who need to develop their skills and knowledge in the context of working with a range a client’s and situations, in an effective and efficient manner.

 

 

Delivery Method

This course has been developed with an emphasis on practical applications of contract management. The workshop will be participant centred, using tools, techniques and paralegal based case studies. 

About DPSS

DPSS have over 25 years experience providing bespoke and tailored training solutions. Working within businesses and organisations to offer expert training in commerical skills through engaging and informative workshops.  

Learning Outcomes

  • Understand the basic concepts of managing commercial relationships
  • Utilize a range of tools and techniques to establish the most appropriate type of relationship, including the DPSS web application ©
  • Appreciate the commercial importance of effective relationship management and its added value to the paralegal and the client
  • Appreciate the link between contractual terms and the relationship with the client
  • Develop appropriate relationship strategies and plans to ensure continuing development
  • Appreciate the critical role of negotiated and agreed KPI and SLA to manage client expectations

 

 

  

Course Fees

NALP Members Exclusive Price: £220 + VAT

Usual Course fee: £275 + VAT

 

Upcoming Dates

Dates: 8th January 2018

Location: Central London 

Enrol: More details and to enrol, please visit https://www.dpss.co.uk/nalp/

 

Entry Requirements

 
There is no experience or previous qualifications required for enrolment on this course
It is available to all students, of all academic backgrounds
 
This course is run by DPSS. This is not an Ofqual Course through NALP