Student Guidance & How to Enrol Q&A
How do I find the right course for me?
There are many training courses and qualifications out there, so it's important to know that they are accredited and/or regulated by an awarding organisation. For example: NALP is an Awarding Organisation regulated by Ofqual so you can be sure that NALP is compliant with all the conditions of recognition and be assured in the knowledge that NALP's qualifications are fit for purpose. NALP has to continue to provide evidence of this each year to their regulator. Other examples of AOs are City & Guilds and Edexcel.
How do I know if I am eligible?
Read through the eligibility criteria for each qualification and ensure that you fullfill the criteria. If you are unsure, please contact us and we will be able to help: firstname.lastname@example.org 0207 112 8034.
Is this the right course for me?
Each course has a description, so ensure that you read the course content and that this is what you wish to study, as well as how you will be assessed. Ultimately whether it is the right course for you will depend on why you wish to study in the first place. If you are unsure about career pathways, please contact us and we will assist you to make your decision: email@example.com or 0207 112 8034.
What do I have to do to enrol for a NALP Course?
1. Before proceeding make sure you read and undertsand the NALP 'Terms & Conditions'.
2. Also, ensure you can afford to pay for the course before signing the enrolment form. NB there are interest free instalment options available for all NALP courses.
3. Once you decide to go ahead, you can pay for the course online using a debit or credit card by clicking the 'enrol now' button. Once payment has gone through, you will get confirmation from 'PayPal' and NALP will receive the same notification. If you are having difficulty paying or wish to pay by other means, please contact us and we will be able to discuss another payment method: firstname.lastname@example.org or 0207 112 8034.
4.. On receipt of this notification NALP will email you the enrolment form and bank mandate (if paying by instalments) for completion, signature and return in the post to us.
5. Once NALP receives the enrolment form and bank mandate (if paying by instalments) the course material will be sent by email as PDF documents. You can pay extra to have pre-printed material sent to you, by paying online through the website. However, it is probably more cost effective for you to print off your own material.
What if I change my mind after paying either the deposit or for the whole course?
If you cancel within 14 days after paying the deposit or full amount for the course but before receiving the course material, you can get a full refund of the amount paid less £50 for administration costs. You can also cancel within 10 days of the receipt of the study material supplied and will receive a refund of the full amount paid, less the sum of £150 to cover administration costs and study materials. No refunds will be made in any other circumstances.
What should I do once I have received the Course Material?
When you receive your course material, read through the 'Introduction' carefully (if Level 4 or Level 7). Ths will not only give you information on how the course works, but also on how to answer assignments. Then, you should read the first Unit workbook/course material very carefully. When you are ready to complete the assignment for that unit, please request this by email. Please note that you will have a strict four-week period to submit your assignment for marking, so only request it when you are ready and able to do so. You will be given the date by which it needs to be submitted.
What will I be tested on in the assignments?
For guidance we suggest that you download the qualification specification for that qualification (go to http://www.nalptraining.co.uk and hit the 'NALP Qualifications' button and then scroll to the appropriate qualification specification). This will give you the Learning Outcomes and what will be expected of you eg the assessment criteria will inidcate the areas that will be assessed in your assignments. You will also find sample questions for guidance and can request tutor assistance if you get stuck.
How do I know how much to write or how long my answers should be?
Each assignment question is allocated marks and the amount you write will be guided by those marks. For example, a 2 marks question only requires a few lines or sentences: a 5 or 6 mark question requires an answer of a paragraph or half a page: a 10 mark question requires approximately an A4 page or a little over that: a 15 mark question, not more than about 2 A4 pages and a 20 mark question, a little more than that.
When will I receive my results after submitting my answers?
You should allow 14-28 days for each assignment to be marked and returned by the assessor. Once assessed, you will be notified whether you have passed, been referred or failed. In the case of the Level 4 and Level 7 Qualifications, if you have passed, you will be notified of whether it is a 'pass' (45-64%) Merit (65-79%) or Distinction (80-100%). Please note: there is no feedback given to students.
I enrolled via a Centre/College - how will I be assessed?
Students who enrol via a Centre/College will be assessed continuously by assignment as above. All assignments will sent for assessment by NALP's external examiners.
Once I have completed the course successfully, how long will it take to receive my Certificate?
Once the course is successfully completed, learners will receive their Certificates within 2-3 weeks of completion of the course.